Privacy Policy
Last updated: March 03, 2026
This Privacy Policy describes how Flores Memorial Medical Center (“FMMC”) and this web application collect, use, disclose, and protect personal data in relation to appointment booking and the electronic medical record (EHR) features.
1. Information We Collect
- Account details (e.g., full name, email address, mobile number)
- Appointment details (e.g., chosen service, doctor, date/time, notes)
- Verification/notification data (e.g., OTP transactions, SMS/email delivery attempts)
- System and security logs (e.g., login timestamps, activity logs as enabled)
- EHR-related information entered into the system (as allowed by your role/access)
2. How We Use Your Information
- To create, confirm, reschedule, and manage appointments
- To send confirmations, cancellations, and reminders via SMS/email
- To support clinical documentation and authorized EHR access
- To improve system performance, reliability, and security
- To comply with applicable policies and lawful requests, when required
3. Data Sharing and Disclosure
We do not sell personal data. Data may be shared only as necessary to operate the platform (e.g., SMS/email providers) or as required by applicable rules and hospital policies.
4. Data Protection
We implement reasonable administrative, technical, and physical safeguards to protect personal data. Access to data is limited to authorized users and roles.
5. Data Retention
We retain data only for as long as needed for operational use and documentation purposes, subject to hospital policy and applicable requirements. Data is disposed of securely when no longer needed.
6. Your Rights
Subject to applicable policies and requirements, you may request access, correction, or deletion of your information. Requests may require identity verification.
7. Contact
For privacy concerns, contact Flores Memorial Medical Center or the system administrator.